About us & Return Policy
Call or text: 626-297-8668 for questions.
We hope you enjoyed feeling pampered in our store. All items ship from Los Angeles California U.S.A. within 24 hours. Free Standard shipping for all US orders.
A small mama and papa shop on the internet and in business since 2005, we pride ourselves in offering immaculate personal service and finding Top quality luxury pure silk and cashmere items with great direct import price. (which means you are only paying half of what others are paying for the same quality item). We also have our stores on Amazon.com and Ebay (Both Top rated seller with volume sales and Top feedback ratings of 100%) So shop with confidence, we guarantee 100% customer satisfaction.
Our site is hosted by Yahoo E-commerce which provides the highest website security. We also do not share or sell customer email information to other parties. If you like, we can also take phone orders at 626-297-8668.
Sales Tax: All orders with California ship to address will be charged a sales tax of 9.50%
Shipping: Shipping is free for all US Destination shipments. We ship silk pillowcases and cashmere accessories by first class mail (takes 2 to 5 working days) and silk sheet sets by Priority mail (takes 2 to 3 working days) . We ship within 24 hours of order placement from Los Angeles California and we are known for our fast shipping.
Return Policy: Please report damaged or defective goods within 14 days of the shipment and obtain an authorization from us. Please e-mail the return request to: firstname.lastname@example.org. Or you can return an item for whatever reason as long as the items are returned in new or unused condition in its original packaging. (We absolutely will not accept opened silk sheet sets unless it is an obvious defect, you can easily check measurements against the label outside or pull out a corner of the pillowcases to check the quality before opening and unfold the sheet sets) Please return the merchandise along with the packing slip and wrap the package securely. Include the reason for return and any comments you may have on the slip. We will issue a full refund or exchange for the price of any item you return that meets the above conditions upon receipt of your return package. If you purchased the item in bulk with a discounted price and make a partial return afterwards that makes your quantity less than the bulk price requirement, we can only refund based on full price calculation not discounted price. We can only refund shipping costs if the return is a result of our error. Orders shipped under free ship will not received full refund as shipping charges will be deducted before we issue refund. Please allow 14 days for us to process a return refund. Absolutely no returns on used or washed bedding items. Because of the delicate nature of silk, and many different elements that might happen in each individual household that makes silk fibers break down faster than usual, we do not provide warranties. But with the right care and maintenance our silk beddings should last at least 2-3 years.
Feeling Pampered Inc.
2960 Huntington Dr # 80830
San Marino, CA 91108